Research

A new survey carried out by NOP for Stressbusting.co.uk shows that the average person in the UK spends 45 hours a year on hold, waiting to hear a real voice. Rather than being calming the music that is sent down the telephone sends levels of stress soaring. The survey showed that people get angry at being put on hold and the use of music that they find irritating when all they want to do is to make a simple enquiry. Instead they end up listening to what sounds like the same tinny pop record for an eternity. It is estimated that most people now spend more time each year listening to telephone hold music than they do making love.

The Body Shop

Postal address: Body Shop International plc, Watersmead, Littlehampton, West Sussex. BN17 6LS. Tel. 01903 731500.

Boots the Chemists

Boots seems to be "upgrading" its shops, and adding muzak to the larger ones. You can complain directly using the feedback form on the company website (click on Help, then Contact Us at Wellbeing.com) at:

Boots

Or write to: Customer Service, Boots the Chemists Ltd., PO Box 5300, Nottingham. NG90 1AA. Tel. 0845 070 8090.

The e-mail address is: btc.cshelpdesk@boots.co.uk

 

Mothercare

Mothercare branches generally impose muzak on customers. I would advise you to shop at Boots instead since most of their shops do not play piped music. You can make a complaint from the webpage at: Mothercare. The customer complaint telephone number is: 08453 304030